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Usage limits

Usage limits shows what your plan includes and how much of it your company has used: agent credits, storage on pooled plans, and the premium features with their caps. Company owners and admins open it from Company settings › Billing & usage.

What you'll see​

Agent credits​

On Prime Office, Business Office and AI Office Pro, credits belong to each person:

  • Total agent credits — the credits available across the company.
  • Per-user agent credits — each member's credits left and how many they have Spent.

On Enterprise and custom plans, credits are pooled:

  • Company credit pool — credits used out of the allocation, the percentage used, what remains and when the pool renews.

Storage​

On pooled plans, Total company storage shows the space used out of the company's limit, and Per-user storage limits lists each admin and creator with their rooms, the space they've used and their limit. On Prime Office, Business Office and AI Office Pro, storage is part of agent credits.

Premium features​

Premium features lists each capped or premium feature for your plan — Designs, Knowledge base, Company policies, AI minutes templates, Company workflows and Conference rooms — with how many you've used out of the cap and its state: On, On · premium, Capped or Off.

How to change a member's storage limit​

On pooled plans:

  1. Open Company settings › Usage limits.
  2. Under Per-user storage limits, select the pencil icon (Edit storage limit) next to the person.
  3. Set the new limit and save.

How to lift a feature limit​

Next to a capped feature in Premium features:

  • Select Upgrade to Pro to lift the limit with AI Office Pro (Prime Office and Business Office).
  • Select Request access or Contact support to email support with your company's request (Enterprise and custom plans).