Company knowledge bases
Company knowledge bases gives your company one knowledge base — pages, files and tables everyone in the company can read, and the agents can answer from. Each department can keep its own as well.
A knowledge base is the same app as room Notes: pages, sections, files, whiteboards and tables, with the agent.
Every member can open Company knowledge bases and see whether it is on. Company owners and admins turn the company and department knowledge bases on or off.
How to turn on the company knowledge base
- Open Company settings.
- Under Workplace, select Company knowledge bases.
- Turn on Enable the company knowledge base. Qik creates the company knowledge base with a Home page.
The knowledge base then appears at the top of the section. Every member can read it; owners, admins and creators write in it. Select the arrow to open it.
How to turn on a department knowledge base
- Under Departments · Knowledge base, find the department.
- Turn on its switch. Everyone in the department can read it.
- Select the arrow beside the department to open its knowledge base.
A department needs a workspace first — create or connect one in Departments.
Turning a knowledge base off
Turning a knowledge base off archives it for everyone. Its pages are kept and come back when you turn it on again.
Plans
| Plan | Knowledge bases |
|---|---|
| Prime Office and Business Office | 10 pages in each knowledge base. |
| AI Office Pro | Unlimited pages. |
| Enterprise | On once your company enables it with Qik. |
Notes in your rooms have no page limit on any plan.