Freshdesk dashboards and chat alerts in Qik Office
Build live Freshdesk dashboards from tickets, satisfaction ratings, contacts and post Freshdesk events into the room’s chat as cards your team can act on. The AI project manager in your room sets it up, tests it on real data and hands it to you ready to use.
Support room
Chat · 8 members · AI Project Manager
Arjun 9:41
Shipping the checkout work today 🚀
Freshdesk just now
Invoices not syncing since Monday#18231
- Priority
- Urgent
- Plan
- Enterprise
Freshdesk just now
“Fixed in ten minutes, thank you!”#18190
Freshdesk, where your team already works
Customer conversations reach the room that owns the answer, and the numbers behind them sit on the team’s dashboard.
AI dashboards
Live Freshdesk dashboards
Tickets, satisfaction ratings and contacts from your Freshdesk helpdesk. Tickets opened and solved, first reply time and satisfaction this quarter.
What the agent reads
- Tickets
- Satisfaction ratings
- Contacts
- 61 chart types, from headline numbers and trends to funnels, maps and pivot tables
- Join Freshdesk with your rooms and other apps in one query
- Read live, or keep a synced table refreshed hourly or daily
- Paste a Freshdesk key once. The sign-in card shows where to make it and the smallest permission it needs.
Chat apps
Freshdesk in the room’s chat
New and escalated tickets, replies and satisfaction ratings. Live: Freshdesk sends each event to Qik the moment it happens.
Events
- Tickets
- Filters per event, such as branch, project, label or amount
- A card, a compact line or a digest, with your own wording
- Updates to the same item reply in one thread
- Every card: Open in Freshdesk, Make a task, Ask agent
Connect Freshdesk in minutes
Qik has already written and tested the Freshdesk setup, so the agent starts from it.
- 01
Ask the agent
Name the app in any agentic room. The AI project manager starts from Qik’s tested setup, or reads the app’s official docs and writes one.
- 02
Sign in once
A guided sign-in card shows where to make the key and the smallest permission it needs. Keys are sealed in the vault; the agent never sees them.
- 03
Pick and test
Choose your own projects, boards or accounts from a list. The connection is tested on real data before anything is kept.
- 04
Go live
Dashboards draw their charts; chat apps stay a draft until a room owner or host presses Go live. Edit events and charts any time.
Say it in a sentence. The room does the rest.
Type any of these to the AI project manager in an agentic room. It picks the setup, shows the sign-in card and lets you choose your own accounts and projects from a list.
- Post urgent Freshdesk tickets into the support room
- Tickets and satisfaction this quarter from Freshdesk
- Which customers wrote in most this month
Connected with care, controlled by your admins
Keys sealed in the vault
Every key and sign-in is encrypted in Qik’s vault. The agent works with a handle and never sees the key itself.
Sent only to the app
A key goes only to the hosts it was made for. A recipe naming any other address is refused before a request leaves Qik.
Read, never written back
Qik reads from your apps and leaves their data as it is. The one thing a chat app adds is its own webhook, removed when you delete the app.
Your office, your rules
Company admins switch any app off for the whole office or allow listed apps only. Every member can mute an app’s posts for themselves.
Works well beside Freshdesk
Freshdesk and Qik Office, answered
Ask the AI project manager in any agentic room, for example “Post urgent Freshdesk tickets into the support room”. The agent prepares the connection, shows a sign-in card, tests it on real data and hands you a draft. For chat, a room owner or host presses Go live when the events look right.
Bring Freshdesk into your AI Office
Unlimited agentic rooms and AI project managers on every plan. Start free and ask the agent to connect it.